Trick or Treat! We're having some fun here at TWE. Here is a very real issue to share and discuss with your staff and colleagues.
Everyday, from now until Halloween, I'm going to upload one of these performance moments for you to share. I'd like to challenge you to start a conversation on this issue and gauge how you're team is doing. (Share any insights in the comments!)
I hope you have some serious-fun with these.
If we are to improve, we have to be ok with failure (preferably small and controlled failure). It is equally important that we send and receive clear, consistent feedback of when we're winning or losing. We often seek to protect others by softening the sting of getting it wrong - this confuses staff and hampers progress. Be kind, direct and consistent with staff and they'll be better able to fulfil your vision and innovate successfully.
Here's a couple of ways you can use TWE graphics:
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The stats say if your performance doesn’t suck today, it likely will tomorrow.
In the middle of a downturn, it's easy to blame the economic environment for our performance woes... and it's easier than you might think to unwittingly encourage a culture of complacency.
Here are a few of points to consider.
Only by maintaining a factual perspective can everyone see there is a problem. Teams must set meaningful targets and make those intensely personal for each person.
In a Yoda-esque statement, former CEO, and chairman of the board of Intel Corporation, Andy Grove said, “Success breeds complacency. Complacency breeds failure. Only the paranoid survive.” Leaders must remain ever vigilant.
"Success breeds complacency. Complacency breeds failure. Only the paranoid survive."
Complacency is the result of inaction by leadership; and inaction is a choice
Low performers are complacent because they are allowed to perceive they are succeeding at something. I consistently come across performance issues which are rooted in leadership not holding everyone to a “standard of success” based on the creation of real value.
The good news... it can be prevented, and it can be reversed.
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