If we are to improve, we have to be ok with failure (preferably small and controlled failure). It is equally important that we send and receive clear, consistent feedback of when we're winning or losing. We often seek to protect others by softening the sting of getting it wrong - this confuses staff and hampers progress. Be kind, direct and consistent with staff and they'll be better able to fulfil your vision and innovate successfully.
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Business Performance Articles for the Progressive Executive and Emerging Leader
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